Despite huge advancements in machine learning and neural networks, AI systems still depend on human direction. This article references HAI's 2022 conference where attendees were encouraged to rethink AI systems with a “human in the loop” and consider a future where people remain at the center of decision making.

In this paper, we evaluate the most effective error message types through a large-scale randomized controlled trial conducted in an open-access, online introductory computer science course with 8,762 students from 146 countries. We assess existing error message enhancement strategies, as well as two novel approaches of our own: (1) generating error messages using OpenAI's GPT in real time and (2) constructing error messages that incorporate the course discussion forum. By examining students' direct responses to error messages, and their behavior throughout the course, we quantitatively evaluate the immediate and longer term efficacy of different error message types. We find that students using GPT generated error messages repeat an error 23.1% less often in the subsequent attempt, and resolve an error in 34.8% fewer additional attempts, compared to students using standard error messages. We also perform an analysis across various demographics to understand any disparities in the impact of different error message types. Our results find no significant difference in the effectiveness of GPT generated error messages for students from varying socioeconomic and demographic backgrounds. Our findings underscore GPT generated error messages as the most helpful error message type, especially as a universally effective intervention across demographics.

AI expert Gary Marcus references HAI's study showing that LLM responses to medical questions highly vary and are often inaccurate. 

Can large language models, a form of artificial intelligence (AI), generate persuasive propaganda? We conducted a preregistered survey experiment of US respondents to investigate the persuasiveness of news articles written by foreign propagandists compared to content generated by GPT-3 davinci (a large language model). We found that GPT-3 can create highly persuasive text as measured by participants’ agreement with propaganda theses. We further investigated whether a person fluent in English could improve propaganda persuasiveness. Editing the prompt fed to GPT-3 and/or curating GPT-3’s output made GPT-3 even more persuasive, and, under certain conditions, as persuasive as the original propaganda. Our findings suggest that propagandists could use AI to create convincing content with limited effort.

This paper presents the first few-shot LLM-based chatbot that almost never hallucinates and has high conversationality and low latency. WikiChat is grounded on the English Wikipedia, the largest curated free-text corpus. WikiChat generates a response from an LLM, retains only the grounded facts, and combines them with additional information it retrieves from the corpus to form factual and engaging responses. We distill WikiChat based on GPT-4 into a 7B-parameter LLaMA model with minimal loss of quality, to significantly improve its latency, cost and privacy, and facilitate research and deployment. Using a novel hybrid human-and-LLM evaluation methodology, we show that our best system achieves 97.3% factual accuracy in simulated conversations. It significantly outperforms all retrieval-based and LLM-based baselines, and by 3.9%, 38.6% and 51.0% on head, tail and recent knowledge compared to GPT-4. Compared to previous state-of-the-art retrieval-based chatbots, WikiChat is also significantly more informative and engaging, just like an LLM. WikiChat achieves 97.9% factual accuracy in conversations with human users about recent topics, 55.0% better than GPT-4, while receiving significantly higher user ratings and more favorable comments.